Your Phone Your Bank: Kenya Banking Scene is on a Rapid Shift


M-PESA is the most successful mobile money transaction in the developing world. The service by Kenya's leading telecommunication company took the Kenyan financial market by storm after its launch in 2006. At first, critics were not short of negative predictions about how it would not end well. But less than fifteen years later, this mobile-based service is about to commence operations in other African countries.

When M-PESA found its way into the market, even banks could not hide their unease after realizing how this new kid made it effortless for businesses in Kenya to send and receive money. However, that never delayed the idea that was already ripe for the East African nation. In fact, it is interesting that banks today have a section in their operating rooms where they offer M-PESA. When you cannot beat them…?

M-PESA has seen a steady growth that no one could imagine at the time of its initiation. Besides spreading into other African countries, Safaricom has even bigger plans to become an international financial figure. M-PESA is at the center of the whole idea. 

The telco company's CEO reveals that the new strategy is to capture more sectors other than finance and communication. Currently, the company already has interests in education, agriculture, health, e-commerce, and education.

As a step to stand in solidarity with the hard times resulting from the pandemic, Safaricom waived the transaction fees on transfer of any amount up to Ksh 1,000. It was a major step to discourage the handling of physical currency. Due to that, September alone saw mobile transactions of over Ksh 480 billion.

As Safaricom remains true to one of its purpose in providing payment solutions, it launched Lipa Na M-PESA.  It is a service that allows businesses in Kenya to carry out transactions through M-PESA. Fortunately, it has become an icon in Kenya's cashless economy.

Today, Kenyans can access several loan services such as KCB M-PESA and M-Shwari through their handheld devices. Besides, there is the recent Fuliza, which more or less like an overdraft on an M-PESA account. Another service product by Safaricom is the M-Akiba that enables Kenyans to purchase government bonds. It is a partnership between the company, NSE, and the National Treasury.

The company had pulled together with Britam to offer low-cost health insurance; however, it didn't bear fruits. However, Safaricom did not relent on that and has since come up with Home Insurance Plan. M-PESA users can insure items in their home at a minimum monthly cost of Ksh 250. The goods could be electronics, furniture, clothing, and other household items with a total worth of not more than Ksh 250 000. 

It is now clear that transactions are significantly shifting from conventional to handheld devices. The banks realize the fact and are on the move to embrace the same. The major forces driving the change is the security and convenience that comes with cashless payments. Besides, there is a significant rise in the number of online businesses in Kenya.

 

 

 

 

 

 

Fred Kabiru

Fred Kabiru is a content creator and SEO specialist. He is passionate and experienced about Business, Digital Marketing, News and Technology. He is a believer of content worth reading for a brand worth following.

 

 

Comments

  1. Every idea has to be oppose before being embrace as it build its foundation.
    We are glad to be a part of M-pesa evolution as partners.

    ReplyDelete

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